Am I eligible to open a walletii account?
To open a walletii account, you must be over 18, hold a valid Omani ID (Identity card or Resident card), and have an Omani phone number. You can also have multiple wallets with different providers at the same time.
How can I sign up and start using walletii?
Download the walletii app, and it will guide you through the sign-up process. We have to verify your identity before you can send or receive money. You’ll be asked to take a selfie and scan your ID, so have this at hand.
Will I be charged anything for opening walletii?
No, opening a walletii wallet is free. And you also won’t be charged if you keep your balance at zero or inactive for a period of time.
How does my walletii account become activated?
Once you’ve finished the verification process, which itself is very quick, then it should only take a couple of minutes for your walletii account to be opened. Occasionally, we may need to do some additional checks to verify your identity, but these should only take 1-3 business days.
Why can’t I find walletii on the App Store or Google Play?
To download walletii, you need to make sure you’re searching in the App Store or Google Play of a country where walletii is available. You can always switch your App Store or Google Play location.
Can I use walletii outside of Oman?
Yes, you can access the app just like you would in Oman. However, if you’re a new user, you cannot download and sign-up while you are abroad.
I’m having issues scanning my ID, what do I do now?
Clean your ID and try to use different lighting conditions. If the problem persists, please contact us through the ‘Help and support’ section of the app.
My documents have been rejected. What should I do now?
We may have assessed that some of your personal data is incorrect. Please try the verification process again, or contact us through the ‘Help and support’ section of the app.