Is there a maximum balance for my walletii account?
Yes, your wallet balance cannot exceed 1,000 OMR. You can find more information about walletii’s limits here.
Do I need to maintain a minimum balance in my walletii account?
There is no minimum balance required. You can keep it at 0; we won’t charge you for inactivity.
What if I want to change my phone number?
For security reasons, you cannot change the phone number linked to your walletii account. You must close your existing account and open a new one with your new number.
What if I lose my phone?
Download the walletii app to the new phone and log in with your existing phone number. We will verify your phone number and passcode. This will automatically sign out your account on the lost phone.
My verification is pending, what does it mean?
This means we need someadditional time to verify your identity. You’ll be notified when this processis completed. We appreciate your patience.
My ID has expired, what should I do now?
Log in to the app, and you’ll be prompted to update your personal details, where you can upload a new ID. Your app is good to go once your new ID is verified.
What is an alias?
An alias is a unique identifier for your wallet that you can give to your friends to receive money in your walletii from any other wallet or bank. During the sign-up process, you’ll be given a random alias, but you can change it later in the settings. All walletii aliases end in @WLTI, as this indicates that you have a walletii wallet. We recommend changing the part before the @ to something you can easily remember.
What is a ‘default wallet’, and how do I set it up?
Your default wallet is the one that receives any money sent to your phone number. If you have other wallets, you can set walletii as your default wallet by going to your profile and enabling the ‘Set as default wallet’ switch. If you want another wallet to be your default wallet, you must set this from the other wallet.
How do I close my walletii account?
We hope you don’t choose to close your account but, if you decide to do so, go to your profile settings → Account details → Close account. Make sure you have a wallet balance of 0 OMR before doing so. Otherwise, we can’t close your account. Once you’ve successfully requested your account’s closure, we’ll process it within two weeks.