Yes. We take your safety very seriously. We use the latest technology to make sure that your money is secure, and we comply with all the relevant Omani and international security standards for sending and storing money. We also choose our money-sending partners (such as MoneyGram) based on their proven approach to financial and data safety and security.

Yes, your wallet balance cannot exceed 1,000 OMR. You can find more information about walletii’s limits here.

Yes, you can. To send money from a bank account in Oman to walletii, you'll need your walletii alias, which you can find in the ‘Profile’ section of your app. Then log into your banking app and enter your walletii alias when sending money.
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To send money from walletii to a bank account in Oman, you'll need to use the alias of your bank account, which you can find in your banking app. Then go to "Send money" in walletii, add a new local recipient and enter the alias of your bank account.

There are no fees for sending money from walletii to other wallets and bank accounts in Oman. There may be a fee for sending money to another country — this depends on the country you’re sending money to, the provider you’ve chosen, and the delivery option. You may also have to pay VAT on the payment. We’ll always let you know, clearly in the app, what the exchange rate is, and if you’ll be charged a fee for your payment. You can check out our complete fee guide here.

Yes! You can send money to over 200 countries with walletii. Just input the amount you want to send, select the delivery method, fill in the information we need about the person you’re sending the money to, confirm the transaction, and the money will be on its way. We’ll keep you updated as the money makes its way to the recipient.

To open a walletii account, you must be over 18, hold a valid Omani ID (Identity card or Resident card), and have an Omani phone number. You can also have multiple wallets with different providers at the same time.

There are a few ways you can top up:

• Using your bank card: tap ‘Add money’ in the app
• By sending money from a local bank account to your walletii alias. Find your alias in the ‘Profile’ section of your app
• By sending money from any other local wallet

With walletii, you can:

• Recharge airtime for prepaid mobiles (Ooredoo, Omantel, Vodafone, FRiENDi, Renna, RedBull Mobile).
• Pay postpaid bills for mobile, internet, or landline (Ooredoo, Omantel, Vodafone).
• Pay water and electricity bills, including prepaid electricity.‍
• Pay education bills at select schools and universities, including Al Imtiaz Private School, Arab Open University, As Seeb International School, ASharqiyah University, Azzan Bin Qais International School, GUTech, Indian School Muscat, Middle East College, Muscat University, and Sohar International School.‍
• Settle government bills with Social Protection Fund bills and ROP traffic tickets.‍
• Make payments for financial services to National Finance and Muscat Finance.‍
• Pay for fuel and gas at Oman Oil Marketing.‍
• Pay for media services at OpenSooq.‍
• Support charities through Oman Charitable Organization and Siraj Endowment Foundation.

Once your friend makes their first payment, you’ll receive a referral reward. If you’re sure your friend has made a payment, and your reward hasn’t arrived within 10 minutes, please contact us through the 'Help and support' section of the app.

Download the walletii app, and it will guide you through the sign-up process. We have to verify your identity before you can send or receive money. You’ll be asked to take a selfie and scan your ID, so have this at hand.

There is no minimum balance required. You can keep it at 0; we won’t charge you for inactivity.

No, you will not be charged for receiving money in walletii.

No, only Omani debit or prepaid cards are accepted.

With walletii, you can send money to bank accounts, cash pick-up points for collection, wallets abroad, or any Visa or Mastercard payment card. Not every option is available for every country. You’ll be shown the available options when you tell us what country you’re sending money to.

Yes. You can send up to 500 OMR per day. You can find more info about walletii’s limits here.

You can use the forgotten passcode feature, where we will take a selfie. We will verify your identity, and then you will be able to create a new passcode.

The maximum amount you can recharge or settle a bill by is 500 OMR per day. When paying a bill or recharging prepaid services, the minimum and maximum amount you can pay will vary based on the biller and service, but it cannot be more than 500 OMR/day. You can see the limits for a particular payment directly in the app. You can find more info about walletii limits here.

Go to ‘Invite friends’, where you’ll find your unique referral code to share with friends. Copy the code and send it using your preferred messaging service. When your friends create their account, they can enter your code by going to ‘Invite friends’ in their app and tapping ‘I have a referral code’ at the bottom of the screen.

Choose a strong, unique passcode and change it regularly. Do not use a passcode that can be easily guessed based on your personal information (like your birthday or address). Do not reuse the same passcode you use to unlock your phone or other apps. Never share your passcode with anyone. Do not write down your passcode; ensure no one can see it. Lock your device when it’s not being used. Enable biometrics for faster, safer authentication. Check your transactions regularly. If you suspect fraud, please call us on +968-80008880 or email support.om@walletii.com.

No, opening a walletii wallet is free. And you also won’t be charged if you keep your balance at zero or inactive for a period of time.

For security reasons, you cannot change the phone number linked to your walletii account. You must close your existing account and open a new one with your new number.

You can add a maximum of 500 OMR in a single top-up, with a daily limit and maximum balance of 1,000 OMR.

Yes. Using walletii, you can send money to India quickly using the UPI. This makes sending money home easier and more efficient.

Local payments happen immediately. The recipient will receive money instantly.

No, there is no charge for adding money.

Go to ‘History’. Tap on the arrow at the bottom and then tap on the transaction you wish to see in detail. Remember, while a transaction is successful in walletii and shows as paid, it can still take a few hours for the updated balance to be reflected.

Walletii points are our way of saying thanks for your loyalty. You’ll earn points when you use the app to make payments and, once you’ve earned 1,000 points, you can start exchanging them for cash. And more ways to use your walletii points are coming soon!

Yes. You can send money to any local wallet. The transfer is instant, and you only need the recipient’s phone number or alias.

Once you’ve finished the verification process, which itself is very quick, then it should only take a couple of minutes for your walletii account to be opened. Occasionally, we may need to do some additional checks to verify your identity, but these should only take 1-3 business days.

Download the walletii app to the new phone and log in with your existing phone number. We will verify your phone number and passcode. This will automatically sign out your account on the lost phone.

If walletii is your default wallet, simply send money to your phone number. Otherwise, send money to your walletii alias, which you can find in the ‘Profile’ section of your app.

Walletii lets you select both delivery method and providers. So, you can choose based on your preferred exchange rate, fee, speed, or delivery method.

No, there is no charge to open a walletii wallet.

Prepaid payments should show in your app immediately, while postpaid bill payments can take a few hours to process. If it's been more than 24 hours and your payment still hasn't been settled, please contact us through the 'Help and support' section of the app, and we’ll look into it right away.

To download walletii, you need to make sure you’re searching in the App Store or Google Play of a country where walletii is available. You can always switch your App Store or Google Play location.

Yes, the limit for a single and daily transaction is 1,000 OMR. Your monthly limit for all outgoing transactions is 15,000 OMR.

Simply send the money to another wallet or bank account.

Yes, you can pay bills for others if you know their mobile phone number.

This means we need someadditional time to verify your identity. You’ll be notified when this processis completed. We appreciate your patience.

Yes, you can access the app just like you would in Oman. However, if you’re a new user, you cannot download and sign-up while you are abroad.

Log in to the app, and you’ll be prompted to update your personal details, where you can upload a new ID. Your app is good to go once your new ID is verified.

This depends on the country you’re sending money to, the provider you’ve chosen, and the delivery option. We may charge you a fee, and you may also have to pay VAT on the payment. We’ll always let you know, clearly in the app, what the exchange rate is, and if you’ll be charged a fee for your payment. You can read our detailed fee guide here.

In most stores that accept card payments, you can request a QR code payment at the checkout and then use ‘Scan and pay’ in walletii to scan the QR code and pay. Some merchants may give you their phone number so you can pay them.

The recharge PIN will be sent via SMS to the phone number linked to your walletii profile. If you don’t receive the PIN, contact us through the “Help and support” section in the app.

This depends on the method you choose. For cash pickups, your international transfers will be ready to collect in 10 minutes or less. For other methods, such as bank transfers, the money will usually arrive the next day, but then it might depend on the local bank how fast they can process it. We’ll keep you updated as the money makes its way to its destination.

Clean your ID and try to use different lighting conditions. If the problem persists, please contact us through the ‘Help and support’ section of the app.

An alias is a unique identifier for your wallet that you can give to your friends to receive money in your walletii from any other wallet or bank. During the sign-up process, you’ll be given a random alias, but you can change it later in the settings. All walletii aliases end in @WLTI, as this indicates that you have a walletii wallet. We recommend changing the part before the @ to something you can easily remember.

You can request money to ask someone to pay you. Tap ‘Request money’ and enter the amount you want to request. Then, tap ‘Share request’ and either select a previously saved contact to send the request to, or tap ‘Share’ to send a QR code with the request through other apps. This QR code can be scanned by walletii ‘Scan and pay’ feature or by other local wallets.

We may have assessed that some of your personal data is incorrect. Please try the verification process again, or contact us through the ‘Help and support’ section of the app.

Your default wallet is the one that receives any money sent to your phone number. If you have other wallets, you can set walletii as your default wallet by going to your profile and enabling the ‘Set as default wallet’ switch. If you want another wallet to be your default wallet, you must set this from the other wallet.

You’ll see the current status under every payment detail. And we’ll notify you when the status of a payment changes.

When someone requests money from you, you’ll receive a notification, and a banner will appear in the walletii app. Tap the notification or the banner to open the request and decide if you want to confirm the payment or decline. You only have 2 minutes to confirm the payment. After that, the request will expire. Always make sure that you recognise the person and amount being requested.

This means we need some additional time to verify your identity. You’ll be notified when this process is completed. We appreciate your patience.

We hope you don’t choose to close your account but, if you decide to do so, go to your profile settings → Account details → Close account. Make sure you have a wallet balance of 0 OMR before doing so. Otherwise, we can’t close your account. Once you’ve successfully requested your account’s closure, we’ll process it within two weeks.

You can send money to any of the following countries and territories*:
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Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (DRC/Kinshasa), Congo (ROC/Brazzaville), Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & Mcdonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Brunei, Isle Of Man, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao Sar China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Norway, Pakistan, Palau, PalestinianTerritory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch Side), Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, Spain, Sri Lanka, St. Helena, St. Pierre & Miquelon, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Outlying Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Zambia, Zimbabwe

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*This is an indicative list that is subject to change; the availability in the app may differ.

The walletii app is only available for iOS and Android.